Introduction

Bilingual Customer Service Representative (12-month contract with potential extension)

Markham, ON - Hybrid (3 days on-site)

What are you going to do 

Responsibilities

  • Handle incoming calls and emails professionally, ensuring timely resolutions for customers and Sales Representatives.
  • Provide specialized account and order management, including verification, processing, tracking, and issue resolution.
  • Maintain and monitor shared inboxes, ensuring prompt action on orders and customer requests.
  • Support new customers and those using our online ordering portal.
  • Proactively follow up with customers and Sales Representatives to ensure satisfaction.
  • Document, track, and resolve customer interactions, escalating where necessary.
  • Monitor daily sales orders/transactions to ensure smooth processing.
  • Identify opportunities for process improvements and share ideas with leadership.
  • Foster strong cross-functional collaboration with internal teams.
  • Ensure adherence to customer service standards, policies, and procedures.

Essential skills and knowledge

Requirements

  • Fluency in English and French (both verbal and written).
  • Post-secondary education (College Diploma or University Degree preferred).
  • Experience with SAP - ECC, Order to Cash, or comparable order management systems.
  • Previous experience in a high-volume contact center (handling calls and emails).
  • Strong technical skills and comfort navigating multiple systems and browsers.
  • Excellent communication, problem-solving, and critical thinking skills.
  • High attention to detail and ability to prioritize tasks effectively.
  • Ability to work in a team-oriented, high-engagement environment
  • Strong sense of ownership, accountability, and urgency in issue resolution.
  • Experience in the pharmaceutical or medical aesthetics industry is an asset.
  • Customer-first mindset with a passion for delivering exceptional service.
  • Ability to stay composed under pressure and handle issues with professionalism.

What we offer 

What We Offer

Why apply through Brunel? Finding the next step in your career can be a fulltime job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with on-boarding. We'll get you going while you get on with the job.

About Us

Brunel has a reputation for working with some of the best in the business. That's what we continually strive for. Over 45 years, we've created a global network of interesting clients and talented individuals working together through a vast array of services.

Closing: 25 October 2026

Apply Now

Are you the perfect match for this vacancy? Apply in 5 minutes and let's get in touch!

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Process of your application

Application process & contact

We will now begin examining your application: We will take a close look at your application documents and ask you for additional information if necessary. If your qualifications match our requirements, we will invite you to meet us for the first time.

Project discussion with our customer

If the introductory meeting goes well for you and us, we will arrange a meeting with the customer who has the perfect project for you. This gives you the opportunity to find out more about the customer and the project.

The decision

If you enjoyed the project discussion and the customer is also convinced of your expertise, we will ask you the final and decisive question: Do you want to get started at Brunel?

Introductory conversation with Brunel

In an introductory meeting, we would like to find out more about your interests, ambitions and professional developments. At the same time, we report on working at Brunel and provide information about all career opportunities and prospects.

Welcome to Brunel

Now great times are beginning! With Brunel you have countless opportunities to help shape technological progress. You decide how your career path goes. We support you in every phase of your career. You always have security behind you: Brunel!