Service Operations Coordinator
Australia, Western Australia, Malaga
Fulltime: 40 hrs a week
Experience: 2-4 Years
Education Level: Secondary School
Mining
Introduction
We are seeking an organised and customer-focused Service Coordinator to join a well-established Engineering and Manufacturing company based in Malaga.
Reporting to the Operations Support Manager, you will coordinate service requests from receipt of the customer purchase order through to completion and invoicing. This is a varied position involving technician scheduling, mobilisation, stock coordination, customer liaison, purchasing and ERP administration.
What are you going to do
The successful candidate will be comfortable managing multiple priorities and ensuring technicians, equipment, documentation and travel arrangements are in place for scheduled and breakdown maintenance activities.
Key Responsibilities
- Coordinate service requests from purchase order through to invoicing
- Schedule service technicians for preventative and breakdown maintenance
- Arrange flights, accommodation and site mobilisation requirements
- Liaise with customers regarding scheduling, progress and service requirements
- Create purchase orders, invoices and stock transfers
- Coordinate the ordering and dispatch of parts, tools, equipment and PPE
- Maintain customer, asset, maintenance and service records within the ERP system
- Prepare quotations for parts and standard products
- Ensure technicians, contractors and suppliers have completed required inductions
- Maintain service contracts and monitor upcoming renewals and annual price increases
- Support the mobilisation of employees and contractors for commissioning activities
- Maintain accurate service documentation and customer records
- Assist with general office and reception duties when required
Essential skills and knowledge
- Good experience in service coordination, mobilisation, scheduling or a similar role
- Strong organisational and time-management skills
- Experience coordinating technicians, tradespeople or field-based personnel
- A professional and customer-focused communication style
- High attention to detail and commitment to data accuracy
- The ability to prioritise effectively in a fast-paced environment
- Advanced Microsoft Excel and Word skills
- Experience using an ERP or accounting system
- The ability to remain composed and respond quickly when priorities change
A Certificate IV in Business Administration, Mobilisation or Supply Chain Management would be advantageous. Previous experience using GreenTree would also be highly regarded
Candidates must have current right to work in Australia to be considered for this role
What we offer
- Permanent opportunity with an established Malaga-based manudacturing and engineering business
- Diverse coordination role with responsibility across the full service cycle
- Supportive and collaborative team environment
- Competitive remuneration package including a 6-monthly Company Bonus Plan and fortnightly pay cycle
- Mental Health & Wellbeing Program
- Free onsite parking
- Ongoing career development through
- Salary sacrifice options
About Brunel:
Brunel is a recruitment and flexible workforce solution provider which connects talented people with opportunities throughout Australasia and around the world. We specialise in highly skilled roles across a variety of technical, professional, trades and craft disciplines, pairing candidates with industry-leading projects and organisations on a contract, permanent or secondment basis.
Operating in Australasia since 1997, Brunel has major bases of operation in Perth, Sydney, Brisbane, Melbourne and Port Moresby, which are further backed by the strength and reach of a truly global network spanning over 45 countries, 120 offices and 50 years of successful operation.
Brunel is proud to be equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander and female candidates.
Do you have questions?
Click the link to apply or email your CV direct to Michael Shirley at m.shirley@brunel.net