Customer Service Representative
Canada, Ontario, Toronto
Fulltime: 40 hrs a week
Experience: 2-4 Years
Education Level: Academic Bachelor
Life Sciences
Introduction
Brunel is seeking a detail-oriented and service-focused Customer Service Representative to support the complete customer order process from initial inquiry through delivery and invoicing. The successful candidate will provide responsive customer support, coordinate with internal teams and third-party logistics providers, resolve order and delivery issues, and maintain accurate documentation
What are you going to do
- Process customer inquiries received by email and telephone in a timely and professional manner.
- Review, enter, confirm, monitor, and follow up on customer orders.
- Process order changes and cancellations accurately.
- Coordinate with third-party logistics providers regarding outbound shipments and deliveries.
- Monitor order progress and maintain clear communication with customers throughout the order process.
- Investigate and resolve damaged shipments, delivery concerns, customer issues, and third-party logistics challenges.
- Prepare and process invoices for completed orders.
- Print, scan, prepare, and file administrative documents as required.
- Answer and direct incoming telephone calls.
- Provide backup support for inbound orders and inventory supply monitoring.
- Assist with sample processing and the management of promotional materials when required.
- Complete additional assignments in accordance with established procedures and management direction.
- Represent the organization professionally and contribute positively to its values, culture, and reputation.
Essential skills and knowledge
- Previous experience in customer service, order management, sales administration, logistics coordination, or a related role.
- Strong written and verbal communication skills.
- Demonstrated ability to provide professional and solutions-focused customer service.
- Excellent organizational skills with strong attention to detail and accuracy.
- Ability to manage multiple orders, inquiries, and priorities simultaneously.
- Strong problem-solving skills and the ability to resolve customer, shipping, and delivery issues.
- Experience coordinating with warehouses, carriers, or third-party logistics providers is an asset.
- Experience preparing invoices and maintaining order documentation is preferred.
- Proficiency with Microsoft Office, including Outlook, Word, and Excel.
- Experience working with an ERP, order-management, or inventory-management system is an asset.
- Ability to work effectively both independently and as part of a collaborative team.
- Willingness to provide cross-functional administrative and operational support when required.
What we offer
Why work with Brunel? We are proud to offer exciting career opportunities from over 100 offices globally in 42 countries. Advancing your career takes time and effort - let us match you to your ideal position.