Introduction

  • The role holder is responsible for the day-to-day management of the company's collection and payment processes, including bank guarantees, daily payment reconciliations, chargebacks and disputes, direct debit collections, and month-end closing and bank reconciliation activities.

What are you going to do 

  • Daily Activities
    • Bank Guarantees: Process new guarantees and amendments, coordinating with Ooredoo, FASTTELCO, banks, and other stakeholders using approved forms and templates.
    • Payment Reconciliations: Reconcile RAS-posted cash, K-Net, credit card, AMEX, dealer, sub-dealer, and logistics collections against bank and TAP records; investigate variances, escalate discrepancies, and process adjustments.
    • Chargebacks and POS Support: Review card chargebacks, gather supporting documents, resolve payment disputes, and address internal and external POS-related complaints.
    • Direct Debit Collections: Maintain customer collection records and resolve direct debit complaints within agreed service levels.
    • KCC and Court Hold Cases: Manage rejected cheques and replacement documentation, follow up with banks, record court hold entries, and maintain case records.
  • Month-End Activities
    • Closing Entries: Post and review bank charges, collection commissions, device rentals, dividend transactions, external agency K-Net charges, and POS-related reclassification entries.
    • Bank Reconciliations: Complete monthly bank reconciliations and resolve outstanding reconciling items.
    • ASI Reconciliation: Reconcile monthly ASI invoices and investigate and resolve identified differences.

Essential skills and knowledge

  • Bachelor's degree in accounting, Finance, Commerce, or a related discipline.
  • Minimum 3-5 years' relevant experience in accounting, cash management, reconciliations, or treasury operations, preferably within telecom, banking, or a large corporate environment.
  • Solid understanding of bank guarantees, card settlements (VISA / MasterCard), chargebacks, direct debit, and cheque clearing processes.
  • Strong knowledge of bank reconciliation and month-end closing procedures.
  • English - essential: Proficient in English (reading and writing) for internal reporting and stakeholder communication.
  • Arabic - essential: Fluent in Arabic (reading and writing) to correspond with banks, clearing houses, and government/court entities.

What we offer 

  • Salary:
    • Monthly Rate in KD (All inclusive)
  • Work Schedule:
    • 8 Hours / 6 Days
  • Duration:
    • 1 year, with possible extension
  • Location:
    • Kuwait

Closing: 07 November 2026

Technical problems? We’re here to help!

Vacancy reference: CR-304500

CB

Corporate recruiter

Chirag Bhatt

Contact