IT Service Desk Support

Calgary - Alberta - Canada - Oil, Gas & Mining - Oil & Gas - Construction, Commissioning & Operations - Other

Our client, an oil and gas company, is looking for a Desktop Support Agent in Calgary, AB.

Feel free to contact

Oonagh Bergin, Account manager

Apply now

About this role


  • Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and /or incidents. The Agent manages requests via service desk software that tracking, follow-up and closure of incidents.
  • Trouble ticketing, triage, fixes, and dispatch, end-to-end problem management (ITSM), Access Control, Password Reset, problem resolution through technical scripts and knowledge base, For Applications: How To's, Printer Installations, GUI installs / updates
  • Handles situations which may require adaptation of response or extensive research according to customers' response.
  • Ensures response and resolution time objectives(Service Level Agreement / OLAs) are met Mentor other service desk analysts, serve in team lead role and supervise them Off-line security or other complex requests/incidents
  • Upgrade end of life laptops to current standard.
  • Laptops imaged with Windows 10 and installing end user custom software.
  • Decommissioning of old laptops
  • Able to jump and assist the Deskside support team when required.

About you


  • Level II Support with 2-4 years experience
  • Can work well with a team
  • Able to accommodate a tight schedule
  • Good organizational skills.
  • Great communication skills as they will be interacting with the customer on a daily basis.
  • Great troubleshooting skills to provide support post deployment if end user has issues or questions.
  • Mobility phone experience a nice to have
  • Cisco conferencing experience a nice to have
  • High school diploma


  • Vacancy number: PUB210247
  • Location: Calgary
  • Market: Oil, Gas & Mining
  • hours per week: 40
  • Branche: Oil & Gas
  • Education level: Other
  • Area of Expertise: Construction, Commissioning & Operations
  • Closing date: Friday, June 14, 2019
Apply now

Feel free to contact


Oonagh Bergin

Account manager Brunel Energy Canada Calgary

+1 416 244 2402

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