IT Project Specialist

Houston - Texas - United States - Energy - Oil & Gas - Project Management & Services - Other

Ready for an IT service role that has real impact? This is a short-term contract based in Downtown Houston, TX. The project is a Windows 10 upgrade assignment. The opportunity is for you to prove yourself as the person who can handle major IT integration projects. Fast track your career and apply today.

Feel free to contact

Mackenzie Perry, Account manager

Apply now

About this role

This role is ideal for you if you have experience of delivering high levels of IT customer service, either on an IT Helpdesk managing resolution of high call volumes, or through solving problems for end users through integrating systems.

You’ll be providing high level customer service during this project delivering on these specific goals: an upgrade to Windows 10, a hardware refresh, and an AV upgrade. Your expertise in Microsoft Office applications and Windows operating systems will be essential in this role, as you’ll be handling escalations, questions and triaging issues as they arise. Your impact in this project will be considerable, as you will also be providing guidance and support to Level 1 team members on the Service Desk, in addition to handling your own calls.

Your main responsibility will be to log and track incoming calls and email tickets as well as providing effective customer support. You’ll be generating and maintaining incident reports, activity logs and shift hand-offs. Day-to-day, you’ll be overseeing and supporting all Level 1 and 2 issues related to Windows 10 applications and peripherals (performing pc backups of old data, restoration using USMT and restoring user settings by configuring networked printers, mapped drives etc).

You and the team will work through all available resources before escalating calls and issues to Level 3 support, in order to make the Service Desk run as efficiently as possible. You will coordinate as needed with 3rd party vendors, ISP, Cloud Services and other personnel to get to the job to completion.

Other Duties

  • Effectively communicate technical instructions to non-technical end users
  • Use critical thinking and analytical skills to resolve tickets
  • Document new or updated client information
  • Identify trends and recurring issues and alert team leads

There may be occasional overtime, with some off-hours and weekend work required. This role additionally requires occasional travel.

About you

Required:

  • Minimum 5 years of experience within relevant IT fields
  • Advanced knowledge of Microsoft Office applications and Windows operating systems
  • General understanding of Active Directory, Group Policy and basic network concepts is highly desirable

If you have excellent communication and organizational skills, and can demonstrate high-touch customer service experience, then this is a great role to add to your resume. Take the first step on a role with real impact and value. Apply today.

What we offer

Why work through Brunel? We start with competitive rates, a comprehensive benefits package and a 401k. We provide flexibility of work with the security of an open-ended contract. With Brunel you will gain experience and expertise, building on your skills and developing your career further.

About us

Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 40 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services. Join us today.

Summary

  • Vacancy number: PUB223743
  • Location: Houston
  • Market: Energy
  • hours per week: 40
  • Branche: Oil & Gas
  • Education level: Other
  • Area of Expertise: Project Management & Services
  • Closing date: Thursday, September 12, 2019
Apply now

Feel free to contact

MP

Mackenzie Perry

Account manager Brunel Energy USA Houston

713-333-1024

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