Service Operations Support

PUB280943

About this role:

We’re hiring a Service Operations Support for a 6-month contract in our client, a leading health technology company located in Mount Pleasant, PA.

Responsibilities

  • Performs assembly / test / shipping / receiving functions for the Service Organization;
  • Responsible for assembling, testing, and packaging various medical devices in an ISO and FDA regulated service environment;
  • Responsible for processing quality products with minimal errors through our Service Centers;
  • Works primarily in one area of Service;
  • Acquire a working knowledge of departmental procedures and administrative activities which include, but are not limited to the following: accurate completion of service records, inventory control processes (Kanban, Materials Movement forms, time tickets, pick lists, etc.), lot tracking scrap reporting, and other administrative duties;
  • Deliver Results (Take Ownership): Comply with Quality, Safety, Regulatory and Training requirements. Meet Daily targets for QCDSP; Maintain Quality expectation; Delivery of serviced / refurbished shipped devices; Record service performance data per QCDSM expectations;
  • Eager to Win: Participate and/or lead QCDSP Level 1 meetings; Address non-conformities and/or corrective actions; Assist in Kaizen, 5S, and other Continuous Improvement Activities. Exhibit a positive attitude;
  • Team Up to Excel: Participate in cross-training across multiple products and/or disciplines.

In this role, you have the opportunity to:

  • Help build a high growth business that will help improve the lives of millions of people while advancing the company journey as a global leader in Health Technology. You will primarily perform one of the following functions: Decontamination, Assembly, Test, Shipping, and/or Receiving for the company;

    You are responsible for (but not limited to)

  • Processing quality products with minimal errors through our Service Center;
  • Acquiring a working knowledge of departmental procedures and administrative activities which include, but are not limited to the following:;
  • Accurate completion of service records;
  • Inventory control processes (Kanban, Materials Movement Forms, Time Tickets, Pick Lists, etc.);
  • Lot Tracking;
  • Scrap Reporting;
  • Quality, safety, and regulatory compliance and training requirements;
  • Meeting daily targets for QCDSP; maintain quality expectations, delivery of serviced / refurbished shipped devices, record service performance data per QCDSM expectations;
  • Participating and/or leading QCDSP Level 1 meetings, addressing non-conformities and/or corrective actions, assisting in Kaizen, 5S and other continuous improvement activities;
  • Participating in cross-training across multiple products and/or disciplines.

What you need to bring:

Requirements

  • 2-5 years of experience in position or specialization;
  • Education: High-school/Associates or equivalent experience if applicable;
  • Certification if applicable.

Benefits:

Why work with Brunel? We are proud to offer exciting career opportunities from over 100 offices globally in 42 countries. Advancing your career takes time and effort – let us match you to your ideal position.

About Brunel

Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 40 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services.

Start applying immediately

Sending an application is quick and easy. Just make sure you have the required documents ready to go.

  • Job references (optional)
  • Motivation Letter (optional)
  • Resume
Apply now

Any questions remaining?

Your consultant, Monnatha Grego is happy to clarify anything about this vacancy. When reaching out, use this number:
PUB280943

Account manager

Monnatha Grego
Brunel Canada - Calgary
m.grego@brunel.net

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