Customer Service Representative

PUB317691

About this role:

About this role:

  • Understand customers needs and determine the appropriate course of action in line with agreed standard operating processes (SOPs) and policies;
  • Provide a high level of customer service as outlined within the agreed quality standards;
  • Remain professional at all times – positively influence the customers perception of emovis;
  • Ensure adherence to schedules – delivered hours and schedule hours adherence to be maintained on or above department targets;
  • Positively contribute to the development of policy and process through effective feedback and communication;
  • Comply to all Health and Safety and other regulations and highlight any issues as appropriate;
  • Work with a high degree of personal integrity, treating others with respect to promote a professional working environment;
  • Perform other work as required and assigned;
  • Contribute to overall department targets through achievement of Key Performance Indicators (KPIs);
  • Registering new accounts;
  • Administration of existing accounts (i.e. add vehicle, change of address);
  • Process payments over the phone;
  • Set recurring payments (e.g. direct debit) over the phone.

What you need to bring:

What you need to bring:

  • School leaving certificate or equivalent;
  • Previous customer service/call centre experience desirable;
  • Ability to communicate effectively via telephone by utilising soft skills, active listening, and clearly speaking to customers;
  • Should be skilled in basic IT skills including Microsoft Office;
  • Ability to multi-task and with problem solving abilities;
  • Fluent English and Arabic essential.

Start applying immediately

Start applying immediately

Sending an application is quick and easy. Just make sure you have the required documents ready to go.

  • Job references (optional)
  • Motivation Letter (optional)
  • Resume
Apply now

Any questions remaining?

Your consultant, Elaine Nina S Gregorio is happy to clarify anything about this vacancy. When reaching out, use this number:
PUB317691

Account manager

Elaine Nina S Gregorio
Brunel Energy Qatar Doha
e.gregorio@brunel.net

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