Field Service Technician


About this job

  • Industry: Pharmaceutical
  • Area of expertise: Clinical
  • Location: Quebec

What is required?

  • Hours per week: 40
  • Education level: Secondary School

About this role: Field Service Technician

Field Service Technician (FT Permanent)Ottawa, ONIntroduction
We are currently hiring a Field Service Technician for our client. This role is a full-time, permanent position based in Ottawa, Ontario. The Field Service Technician acts as the face of the company while ensuring top-notch service for customers. In this field-based, customer-facing role, you will travel to hospitals, laboratories, surgical facilities, and other customer locations to maintain, troubleshoot, service, and provide calibration and installation support for steam sterilizers, washer/disinfectors, surgical equipment such as tables & lights, and other products as needed. In addition, you will be responsible for building positive relationships with customers and colleagues, as well as completing necessary administrative tasks.


  • Drive customer satisfaction through pro-active communication and commitment to resolving customer issues/problems
  • Perform preventive and corrective maintenance required on product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.)
  • Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components
  • Ensure a positive customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, perform installations as required, etc
  • Establish and maintain effective, communicative relationships with customers, managers, support functions and the sales organization
  • Promote company growth through identifying sales opportunities and recommending products/services to customers
  • Communicate promptly and efficiently with customers by providing informative status updates
  • Be a positive ambassador for the company at customer sites



  • High school diploma or GED with some relevant experience
  • A valid driver’s license
  • Experience with navigating a computer and exposure to Microsoft Office programs
  • Ability to work flexible hours and travel locally as required
  • English/French Bilingual is a strong asset
  • Strong technical, organizational, problem-solving, and troubleshooting skills
  • Excellent verbal and written communication skills
  • Comfortable working independently without supervision
  • Flexibility to handle multiple, changing priorities
  • Willingness to work in a hospital setting that may include visibility to emergency trauma

Physical Working Requirements

  • Routine movement such as walking, bending, kneeling, squatting, sitting, standing, reaching, twisting, pushing, pulling, and grasping
  • Performing work from floor level to above shoulder height (may include the use of ladders and/or scaffolds)
  • Routinely lifting, lowering, and carrying 1 to 35 pounds, as well as occasionally lifting and lowering 36 to 49 pounds
  • Walking and standing for extended periods of time
  • Working in confined spaces and under variable temperatures


What We Offer

Why apply through Brunel? Finding the next step in your career can be a fulltime job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with on-boarding. We’ll get you going while you get on with the job.

Join the Brunel Family

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Join the Brunel Family

About Us

Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 45 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services.

Start applying immediately

Sending an application is quick and easy. Just make sure you have the required documents ready to go.

  • Certifications (optional)
  • Job references (optional)
  • Motivation Letter (optional)
  • Resume
Apply now

Any questions remaining?

Your consultant, Tori Pochapsky is happy to clarify anything about this vacancy. When reaching out, use the pub number:

Account manager

Tori Pochapsky
Brunel Canada - Calgary

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