Field Service Technician

Field Service Technician (FT Permanent)Ottawa, ONIntroduction
We are currently hiring a Field Service Technician for our client. This role is a full-time, permanent position based in Ottawa, Ontario. The Field Service Technician acts as the face of the company while ensuring top-notch service for customers. In this field-based, customer-facing role, you will travel to hospitals, laboratories, surgical facilities, and other customer locations to maintain, troubleshoot, service, and provide calibration and installation support for steam sterilizers, washer/disinfectors, surgical equipment such as tables & lights, and other products as needed. In addition, you will be responsible for building positive relationships with customers and colleagues, as well as completing necessary administrative tasks.

Responsibilities

• Drive customer satisfaction through pro-active communication and commitment to resolving customer issues/problems
• Perform preventive and corrective maintenance required on product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.)
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components
• Ensure a positive customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, perform installations as required, etc
• Establish and maintain effective, communicative relationships with customers, managers, support functions and the sales organization
• Promote company growth through identifying sales opportunities and recommending products/services to customers
• Communicate promptly and efficiently with customers by providing informative status updates
• Be a positive ambassador for the company at customer sites

Requirements

• High school diploma or GED with some relevant experience
• A valid driver’s license
• Experience with navigating a computer and exposure to Microsoft Office programs
• Ability to work flexible hours and travel locally as required
• English/French Bilingual is a strong asset
• Strong technical, organizational, problem-solving, and troubleshooting skills
• Excellent verbal and written communication skills
• Comfortable working independently without supervision
• Flexibility to handle multiple, changing priorities
• Willingness to work in a hospital setting that may include visibility to emergency trauma

Physical Working Requirements

• Routine movement such as walking, bending, kneeling, squatting, sitting, standing, reaching, twisting, pushing, pulling, and grasping
• Performing work from floor level to above shoulder height (may include the use of ladders and/or scaffolds)
• Routinely lifting, lowering, and carrying 1 to 35 pounds, as well as occasionally lifting and lowering 36 to 49 pounds
• Walking and standing for extended periods of time
• Working in confined spaces and under variable temperatures

What We Offer

Why apply through Brunel? Finding the next step in your career can be a fulltime job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with on-boarding. We’ll get you going while you get on with the job.