About this job
- Industry: Medical devices
- Area of expertise: Project Management & Services
- Location: Ontario
What is required?
- Hours per week: 40
- Education level: Secondary School
About this role: Field Service Technician – Bilingual
We are currently hiring a Field Service Technician for our client. The Field Service Technician acts as the face of the company while ensuring top-notch service for customers. In this field-based, Customer-facing role, you will travel to hospitals, laboratories, surgical facilities, and other Customer locations to maintain, troubleshoot, service, and provide calibration and installation support for steam sterilizers, washer/disinfectors, surgical equipment such as tables & lights, and other products as needed. In addition, you will be responsible for building positive relationships with Customers and colleagues, as well as completing necessary administrative tasks.
- Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues/problems.
- Perform preventive and corrective maintenance required on product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
- Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
- Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, perform installations as required, etc.
- Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization.
- Promote company growth through identifying sales opportunities and recommending products/services to Customers.
- Communicate promptly and efficiently with Customers providing informative status updates.
- Be a positive ambassador for the company at Customer sites.
- This position may be elevated to a Field Service Technician II role for candidates that possess an appropriate level of relevant experience as determined by the company.
- Must be bilingual (French/English)
- High school diploma or GED with 2+ years of relevant experience required.
- Valid driver’s license is required.
- Ability to work flexible hours and travel locally as required.
- Strong technical, organizational, problem-solving and troubleshooting skills.
- Excellent verbal and written communication skills.
- Experience with navigating a computer and exposure to Microsoft Office programs.
- Comfortable working independently without supervision.
- Flexibility to handle multiple, changing priorities.
- Willingness to work in a hospital setting that may include visibility to emergency trauma.
- Physical working requirements include: Routine movement such as walking, bending, kneeling, squatting, sitting, standing, reaching, twisting, pushing, pulling and grasping.
- Performing work from floor level to above shoulder height. This may include the use of ladders and/or scaffolds.
- Routinely lifting, lowering and carrying 1 to 35 pounds, as well as occasionally lifting and lowering 36 to 49 pounds.
- Walking and standing for extended periods of time.
- Working in confined spaces and under variable temperatures
What We Offer
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Join the Brunel Family
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Start applying immediately
Sending an application is quick and easy. Just make sure you have the required documents ready to go.
- Certifications (optional)
- Job references (optional)
- Motivation Letter (optional)
Any questions remaining?
Your consultant, Angelina Brathwaite is happy to clarify anything about this vacancy. When reaching out, use the pub number:
Brunel Canada - Toronto