Field Service Specialist - Operating Room Integration Systems

Vacancy number • PUB406556

Field Service Specialist - Operating Room Integration Systems

  • Quebec
  • Closes April 1
  • 40 hours
  • Professional Courses

Start applying immediately

About this job

  • Industry: Medical devices
  • Area of expertise: Facilities
  • Location: Quebec

What is required?

  • Hours per week: 40
  • Education level: Professional Courses

Introduction

Introduction

Brunel has an exciting opportunity for a Service Specialist to support a new product line within Canada at a leading Medical Device/Capital Equipment client. This role supports customers, sales and our technicians in the field, as the “liaison” and technical expert for the Operating Room Integration team.

The successful candidate will complete repairs and troubleshoot medical devices, AV equipment, cabling, surgical lights and tables, with a focus on OR Integration equipment.

This position must be based in either Montreal or Quebec City, be fully French/English bilingual, and be able to travel across Canada 90% of the time, as well as to the United States for training purposes.

About this role

Responsibilities

  • Ensure Customer satisfaction through pro-active communication and commitment to resolving Customer issues/problems. Service Customers by providing preventative maintenance, service calls, warranty calls, field upgrade programs, etc. Will be primarily responsible for accounts in their assigned territories, supporting all client equipment in Operating Room environment with a focus on OR Integration. Provide support to ORI accounts outside of assigned territory as required.
  • Perform preventive and corrective maintenance required on Surgical product lines, related product lines, and related competitive equipment. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting complex items including RFI, Signal Loss or Failure, Power Analysis and Grounding Issues, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.). Understanding various vendor video equipment, video outputs/timing and competitors system functions.
  • Perform Customer training and in-servicing on assigned equipment (lights, tables, integration, etc.) and perform in depth OR staff super user and biomedical engineer training. Coordinate these activities with District Service and Capital Account Managers.
  • Perform installations or conversions on assigned equipment and start up custom equipment as required. Perform site visits for small projects and coordinate activities with project managers and/or installers.
  • Properly install, terminate and test cabling. Identify, re-create and escalate product performance issues, providing specific details of how the issue was discovered. Configuring and programing terminal windows and Linux based systems.
  • Perform Administrative duties as required. Utilize technology (laptop computer, iPhone and related software) as assigned to ensure effective planning, utilization, and required paperwork completion. This includes, but is not limited to: maintaining a shared ORI calendar, scheduling and updating work activities in , completing service reports and activities on-site; maintain on-site Customer Service Logs according to client procedures; and maintain tools and parts inventory to prescribed levels.

Requirements

Requirements

  • High School Diploma or equivalent required.
  • Ability to speak English and French, required.
  • Ability to travel to the US, required.
  • Completion of associate degree program in computer science, electronics, or audio/visual communications strongly preferred.
  • Upon hire, successful completion of product specific training modules and safety training is required.
  • Minimum of three - five years’ technical field service experience in the healthcare products industry or equivalent technical school training. OR medical device technical experience preferred.
  • Three – five years of working in hospital setting. Experience working with physicians and in operating rooms preferred.
  • Three years of experience working on surgical equipment to include tables, lights, audio video integration, and other OR products.
  • Knowledge of personal computers, video technology, video cabling and networking required. Use of technical software to configure and update firmware electronic devices.
  • Demonstrated ability to troubleshoot situations and determine solution in an independent setting.

Benefits

Why apply through Brunel? Finding the next step in your career can be a full-time job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with onboarding. We’ll get you going while you get on with the job.

Brunel in the United States

Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 45 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services.

At Brunel, we believe that safety is not just a priority, but a value that is integral to our company culture at all levels of our organization.

  • We establish measurable objectives and targets, consistently reviewing our activities, risks, legal obligations, and performance.
  • Brunel Americas is a proud member of Houston Business Roundtable, & Utah Safety Council, and a participant of ISNetworld RAVS Plus Audit.
  • Brunel consistently utilizes performance measuring and monitoring. This includes meticulous record keeping and routine inspections.

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While compensation is important, finding the right cultural fit is equally crucial. At Brunel, our longstanding cultures and values have contributed to a positive employee experience, which is why some candidates have chosen to stay with us for 30 + years.

  • Our values are at the center of everything we do –Entrepreneurship, Integrity, Results-driven, & Passion for people.
  • Brunel is committed to an inclusive workforce and we understand that Diversity, Inclusion, and Belonging are essential for a successful working culture, business, and community. Thus, Brunel takes both a global and regional approach to DE&I.

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At Brunel, we prioritize candidate’s career abilities and needs even before the hiring process begins.

  • With open lines of communication and a dedicated team assigned to every contractor, we strive to make every employee experience with us as easy and seamless as possible.
  • Our contractors create and maintain lasting industry relationships that can be leveraged throughout their career.
  • We prioritize employee needs in order to build strong partnerships that support our employees’ long-term professional success and development.

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Start applying immediately

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Any questions remaining?

Your consultant, Tori Pochapsky is happy to clarify anything about this vacancy. When reaching out, use the pub number: PUB406556