Bilingual Laboratory Process Improvement Manager

Bilingual Laboratory Process Improvement ManagerRemote – Eastern Canada
Introduction
Our client is hiring a Bilingual Laboratory Process Improvement Manager to work remotely in the Montreal area. As a Process Improvement Manager, you'll play a pivotal role in implementing and developing the Strategic Account Management (SAM) Process. Collaborating within the Core Teams, you'll gather initial insights about target accounts, execute action items from bi-weekly meetings, and contribute to the evolving working document. Your engaging customer discussions will provide valuable insights, establishing you as a trusted consulting partner. The Laboratory Process Improvement Manager will be responsible for covering the territories of Quebec, New Brunswick, and Newfoundland.

Responsibilities

• Actively participate in all components of the SAM Process.
• Understand customer needs to position the company‘s Integrated/Automated Systems and process solutions optimally.
• Manage the sales cycle, articulating the technical/process advantages of our instrument systems throughout the opportunity pipeline stages.
• Present diagnostic solution value propositions via presentations, on-site/off-site system demonstrations/evaluations.
• Contribute to contract negotiations for large/complex national and regional opportunities.
• Deliver the LAB VOTE and positive technical scoring differential as part of the SAM process.
• Assess customer needs within the healthcare ecosystem through assessments such as workflow or industrial engineering.
• Present and quantify key customer issues and impacts.
• Collaborate with customers to develop solutions that surpass their needs, differentiating ADD from competitors.
• Provide a customized solution that quantifiably addresses customer needs and impacts the entire ecosystem.
• Present the solution and handle all related communications (presentations, RFP responses, etc.).
• Establish appropriate decision/RFP criteria with customers, potentially involving partnerships with third-party suppliers.
• Become a "trusted advisor" for laboratory ecosystem solutions, fostering enduring customer relationships.
• Maintain communication after business acquisition to ensure implemented solutions meet customer needs.
• Leverage your laboratory expertise to lead training sessions on lab operations, including instrument and automation solutions.
• Respond promptly to requests for product positioning and competitive information.

Requirements

• Bachelor's degree required; preferably in Chemistry, Science, or Medical Technology.
• English/French Bilingual is a must
• Minimum 5-8 years laboratory related experience, essential laboratory sales and technical experience
• LEAN Six Sigma certification
• process improvement
• Advanced in Excel and Visio
• 30-40% travel required within Eastern Canada (Quebec, New Brunswick, and Newfoundland)
• Experience in the immunoassay and Hematology equipment market is an asset.
• Negotiation skills and extensive customer-facing experience.

What We Offer

Why apply through Brunel? Finding the next step in your career can be a fulltime job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with on-boarding. We’ll get you going while you get on with the job.