Bilingual Laboratory Process Improvement Manager


About this job

  • Industry: Diagnostics
  • Area of expertise: Project Management & Services
  • Location:

What is required?

  • Hours per week: 40
  • Education level: Academic Bachelor

About this role: Bilingual Laboratory Process Improvement Manager

Bilingual Laboratory Process Improvement ManagerRemote – Eastern Canada
Our client is hiring a Bilingual Laboratory Process Improvement Manager to work remotely in the Montreal area. As a Process Improvement Manager, you'll play a pivotal role in implementing and developing the Strategic Account Management (SAM) Process. Collaborating within the Core Teams, you'll gather initial insights about target accounts, execute action items from bi-weekly meetings, and contribute to the evolving working document. Your engaging customer discussions will provide valuable insights, establishing you as a trusted consulting partner. The Laboratory Process Improvement Manager will be responsible for covering the territories of Quebec, New Brunswick, and Newfoundland.


  • Actively participate in all components of the SAM Process.
  • Understand customer needs to position the company‘s Integrated/Automated Systems and process solutions optimally.
  • Manage the sales cycle, articulating the technical/process advantages of our instrument systems throughout the opportunity pipeline stages.
  • Present diagnostic solution value propositions via presentations, on-site/off-site system demonstrations/evaluations.
  • Contribute to contract negotiations for large/complex national and regional opportunities.
  • Deliver the LAB VOTE and positive technical scoring differential as part of the SAM process.
  • Assess customer needs within the healthcare ecosystem through assessments such as workflow or industrial engineering.
  • Present and quantify key customer issues and impacts.
  • Collaborate with customers to develop solutions that surpass their needs, differentiating ADD from competitors.
  • Provide a customized solution that quantifiably addresses customer needs and impacts the entire ecosystem.
  • Present the solution and handle all related communications (presentations, RFP responses, etc.).
  • Establish appropriate decision/RFP criteria with customers, potentially involving partnerships with third-party suppliers.
  • Become a "trusted advisor" for laboratory ecosystem solutions, fostering enduring customer relationships.
  • Maintain communication after business acquisition to ensure implemented solutions meet customer needs.
  • Leverage your laboratory expertise to lead training sessions on lab operations, including instrument and automation solutions.
  • Respond promptly to requests for product positioning and competitive information.



  • Bachelor's degree required; preferably in Chemistry, Science, or Medical Technology.
  • English/French Bilingual is a must
  • Minimum 5-8 years laboratory related experience, essential laboratory sales and technical experience
  • LEAN Six Sigma certification
  • process improvement
  • Advanced in Excel and Visio
  • 30-40% travel required within Eastern Canada (Quebec, New Brunswick, and Newfoundland)
  • Experience in the immunoassay and Hematology equipment market is an asset.
  • Negotiation skills and extensive customer-facing experience.


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Any questions remaining?

Your consultant, Alyssa DeRosario is happy to clarify anything about this vacancy. When reaching out, use the pub number:

Account manager

Alyssa DeRosario
Brunel Canada - Toronto