Bilingual Customer Service Representative

PUB377406

About this job

  • Industry: Pharmaceutical
  • Area of expertise: Project Management & Services
  • Location: Brampton

What is required?

  • Hours per week: 40
  • Education level: Professional Bachelor

About this role: Bilingual Customer Service Representative

Bilingual Customer Service Representative

Greater Toronto Area (Hybrid)

We’re hiring a Bilingual Customer Service Representative (French & English) for a global pharmaceutical company for a full-time permanent position. The company strives to promote and maintain an inclusive, high-performing culture that allows all employees to reach their full potential and contribute to the company’s success.

The Bilingual Customer Service Representative will be responsible for providing exceptional customer service and satisfaction through order management and error resolution. They will liaise with various internal teams and build strong relationships with all external partners.

  • Accurately process orders; manual and EDI
  • Manage supply issues and communicate updates to customers
  • Provide follow ups and prepare reports when requested
  • Resolve customer concerns utilizing established processes
  • Manage customer non-conformances and process adjustments as needed
  • Respond to inquiries regarding product information and availability
  • Responds to misc. type inquiries, ensure forwarded to appropriate team for response
  • Illustrates professional attitude during all communication with internal and external customers
  • Communicates effectively with our Third Party Logistics partners
  • Participates in projects as assigned by the Customer Service Manager
  • Completes all GMP Documentation accurately and in a timely manner
  • Completes all training assignments and maintains personal training records
  • Participates in Internal, Customer and Regulatory Audits

Requirements

  • Bilingual (French/English) with excellent communication skills
  • Three years previous customer service experience in a pharmaceutical environment preferred
  • University degree/College diploma in relevant field of study is preferred.
  • Strong understanding for Accounts Receivable and Credit Management Ability to deliver exceptional Customer Service professional interactions with internal and external stakeholders
  • Exhibits a strong ability to multitask with a sense of urgency and energy
  • Exhibits strong ability to adapt to changing workload priorities
  • Strong attention to detail and ability to prioritize and plan work
  • Strong problem solving/troubleshooting skills
  • Excellent initiative and organizational skills
  • Strong computer skills: Word and Excel; working knowledge of SAP preferred
  • Ability to work within procedural guidelines as documented for the department
  • Ability to work independently and as part of a team

Benefits

Why apply through Brunel? Finding the next step in your career can be a fulltime job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with on-boarding. We’ll get you going while you get on with the job.

Join the Brunel Family

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Join the Brunel Family

Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 45 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services.

Start applying immediately

Sending an application is quick and easy. Just make sure you have the required documents ready to go.

  • Certifications (optional)
  • Job references (optional)
  • Motivation Letter (optional)
  • Resume
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Any questions remaining?

Your consultant, Angelina Brathwaite is happy to clarify anything about this vacancy. When reaching out, use the pub number:
PUB377406

Account manager

Angelina Brathwaite
Brunel Canada - Toronto
a.brathwaite@brunel.net

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