Order Management Delivery Operator (Admin)

We are seeking an experienced Order Management Delivery Operator for one of our large global energy clients in Bayswater, Victoria for a short term contract.

Description:

• Primary function is to support the Order Management (OM) Team.
• Order Processing - Process customer orders into SAP in an efficient and timely manner, ensuring accurate material, pricing, stock, freight has been assigned. Order confirmations sent to the customer. Ensure purchase requisition/orders have been raised to the factory and/or delivery dockets generated for delivery.
• Answer phone enquires and direct customers to the correct area of the business.
• Order Administration - Customer returns (goods reversal, financial credit), stock allocation to order, debtor queries, close open Purchase Orders.
• Monitor back orders, check order delivery dates, and send confirmation to customers, co-ordinate technical and commercial clarifications including creditworthiness and export control checks.
• Invoicing - Manual invoicing as required; ensuring any open billings topics are completed/escalated prior to the end of each month.
• Ensure appropriate and timely response to customer requests, queries, and issues.
• Effectively liaise with external and internal stakeholders, including customers, team leads, sales team and product team.
  

• Previous experience in a customer service/order entry environment.
• Strong IT skills – SAP knowledge is Mandatory.
• Excellent time management skills, with the ability to prioritise and manage tasks efficiently and effectively.
• Provide outstanding service to internal and external customers.
• Engage with factories to ensure deliveries are accurately and efficiently delivered.
• Logistics experience is highly desirable.
• Excel knowledge at least a moderate level

• High profile global energy client
• $34+ (negotiable on experience) per hour, PLUS super
• Early June start
• Monday to Friday, Bayswater location
• 4 month contract