CRM Coordinator

Our client, a major pharmaceutical company, is searching for a CRM Coordinator to support new project launches. The successful candidate will have previous experience using Salesforce or other customer-management database, have superior communication skills, and have previous experience in a customer service role. The CRM Coordinator is responsible for the maintenance of the different databases associated with multiple departments, and the first level support of different applications or tools.

Responsibilities

§ This role will be responsible for providing all the necessary project specific and administrative support to the CRM Product Owner

§ Assist in daily operations and ongoing CRM projects as required

§ Work across multiple projects that are part of the department initiatives

§ First level support for the different business applications

§ CRM interfaces management

§ The role will require strong communication and organizational skills and will involve liaising at different levels with internal customers

§ Assist Product Owner and help enable them to effectively deliver the projects on time and respond to internal requests.

Requirements

§ Previous experience with customer-management databases

§ Superior communication skills, verbal and written

§ Excellent planning and organizational skills

§ Strong interpersonal and collaboration skills

§ Strong Computer skills

§ Salesforce knowledge is a strong asset

§ Intermediate French/English bilingual, both written and oral

§ Customer service experience

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