Skilled servicedesk medewerker

Vacancy number • PUB406874

Skilled servicedesk medewerker

  • Groningen
  • Closes 23 April
  • 36 hours
  • Vocational School

Start applying immediately

About this job

  • Market: Services
  • Industry: IT & Telecom
  • Area of Expertise: Support & Service Desk
  • Location: Groningen

What is required?

  • hours per week: 36
  • Education level: Vocational School
  • Closing date: Tuesday, 23 April 2024


Brunel is op zoek naar een gekwalificeerde servicedesk medewerker om onze klanten te helpen bij hun ICT-problemen. Als servicedesk medewerker zal je verantwoordelijk zijn voor het registreren en afhandelen van incidenten en serviceverzoeken, het monitoren van de voortgang van incidenten en serviceverzoeken, het informeren van klanten over de status hiervan, het oplossen van incidenten en serviceverzoeken binnen de gestelde SLA’s en het signaleren van structurele problemen en het doen van verbetervoorstellen.

About this role

  • Het registreren en afhandelen van incidenten en serviceverzoeken.
  • Het monitoren van de voortgang van incidenten en serviceverzoeken en het informeren van klanten over de status hiervan.
  • Het oplossen van incidenten en serviceverzoeken binnen de gestelde SLA’s.
  • Het signaleren van structurele problemen en het doen van verbetervoorstellen.
  • Je bent eerste aanspreekpunt voor klantvragen met betrekking tot technische ondersteuning.


  • Je hebt minimaal een afgeronde mbo 4 opleiding in de richting van ICT.
  • Je hebt minimaal 2 jaar werkervaring in een vergelijkbare functie.
  • Je hebt kennis van en ervaring met ITIL-processen.
  • Je hebt kennis van en ervaring met VDI-werkplekomgeving is een pré.
  • Je hebt affiniteit hardware, printers, mobiele apparaten (iPhone, iPad).
  • Je hebt een goede beheersing van de Nederlands en de Engelse taal.


Brunel biedt haar nieuwe skilled servicedesk medewerker eenzelfde arbeidsovereenkomst aan die geldig is voor minimaal 1 jaar met mogelijkheid tot verlenging. Daarnaast bieden we ook uitgebreide opleidingsmogelijkheden om verder door te groeien in je carrière.

About Brunel

Brunel is wereldwijd bedrijf dat sinds 1975 actief is in meerdere sectoren zoals ICT, engineering, finance & accounting, life sciences & health care. We zijn trots op onze lange geschiednis waarin we miljoenen mensen succesvol hebben geholpen om hun carrière te lanceren of uit te breiden door middel van training, coaching & advies. We staan ​​bekend om onze unieke benadering waarbij we streven naar perfectie door altijd te luisteren naar wat er nodig is om elke klant optimaal te bedienen.

Brunel is a specialized staffing agency, which means you are the focus! We always look for assignments that match your ambitions, life stage, and knowledge. Our consultants maintain warm and personal contact with you as a specialist and are always there for you.

With over 45 years of experience, we know better than anyone how to support and empower people to grow and excel in their careers. Our passion for people drives us to work every day with full conviction on our mission to make a difference in the development of our people.

Our culture
Brunel's core values, "Passion for people," "Entrepreneurship," "Honest and integral," and "Results-oriented," guide our organization and the way our employees act. These values contribute to a positive and productive work environment.

Diversity and inclusion
Additionally, Brunel is committed to valuing and encouraging the diverse cultures, backgrounds, and perspectives within our company. We believe in the power of differences and think that diversity and inclusion contribute to a creative and innovative organization.

CSR (Corporate Social Responsibility)
At Brunel, we are strongly aware that we have a responsibility to operate not only economically but also socially and ecologically sustainably. This allows us to grow responsibly and contribute to a better world for future generations. We hope to make an inspiring impact on other companies and collectively make a meaningful difference for people and the environment.

We believe in creating an environment where you can realize your potential and contribute to the success of Brunel. This means connecting, learning, and developing. Here are some benefits of working at Brunel:

  • Thanks to our onboarding program, you start with confidence right away.
  • The personal development plan provides insight into your ambitions and opportunities within Brunel, offering you the chance to achieve personal goals.
  • Through our BeSmart platform, you can take various in-house training courses.
  • The training budget allows you to attend courses and training that align with your development needs and ambitions.
  • The communities provide a platform where you can network and collaborate with other professionals.

Start applying immediately

image Apply now Sending an application is quick and easy. Just make sure you have the required documents ready to go.

We are here to help achieving your ambitions.

Do you also dream of becoming the best in your profession? Or do you aspire that one dream job? Let us support you! Our Be Smart online learning environment offers all you need. Trainings, study materials and best practices, aimed to improve both your hard and soft skills.
Part of our program is to let you learn and share experiences with colleagues; a network of fellow specialists who participate in training sessions, events, webinars and socials. The ideal platform to spar about your ideas and get to know each other.
Along with our network come many experiences to support your personal, customized career path. Brunel colleagues are assigned in over 500 companies in various branches, that enable you to explore your potential and realize your ambitions.


Any questions remaining?

Your consultant, Johan Tilma is happy to clarify anything about this vacancy. When reaching out, use the pub number: PUB406874