Service Co-ordinator

Our client is a MNC within the Maritime / Offshore industry with growth plans in the region.

Key Responsibilities

• Act as the first point of contact for customer service enquiries and requests.
• Coordinate service and commissioning requests from customers, shipowners, shipyards, and internal teams.
• Manage and update all customer cases in Salesforce or related systems.
• Allocate service cases to the appropriate teams, engineers, or service partners.
• Participate in daily handover meetings to ensure smooth operational continuity.
• Prioritize and coordinate service requests with service engineers and external service partners globally.
• Manage service agreements and maintain awareness of customer and partner contractual requirements.
• Arrange travel logistics, accommodation, and transportation for service personnel.
• Issue purchase orders and coordinate documentation for invoicing purposes.
• Work closely with sales and project teams to ensure seamless service execution.
• Ensure compliance with EHS, quality standards, and operational procedures.
• Support continuous improvement initiatives and report any quality or safety deviations promptly.

Requirements

• Experience in service coordination, customer service, operations support, or logistics coordination.
• Strong scheduling and multitasking abilities in a fast-paced environment.
• Experience using Salesforce or similar service management systems is preferred.
• Good communication and stakeholder coordination skills.
• Ability to manage priorities and work effectively in a global operational environment.

(Brunel International South East Asia Pte Ltd, Registration Number: 199603098R | Company License Number : 16S8067 | Eve Ng EAP Registration Number R2198025.)